Refund policy
Return & Refund Policy
Last Updated: July 28, 2026
Thank you for shopping with us! We want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to make it right.
Because our products may be fulfilled through third-party fulfillment and shipping partners, including CJdropshipping, certain return, replacement, and refund requests may be subject to verification and supplier requirements.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue, we may ask you to provide:
Your order number
A description of the problem
Clear photos of the product
Photos of the original packaging and shipping label
A short video when necessary to demonstrate a defect
Please do not return an item before receiving instructions from us.
After reviewing your request, we may offer one of the following resolutions:
A replacement at no additional cost
A refund to your original payment method
A partial refund, when appropriate
Another reasonable resolution based on the circumstances
We reserve the right to request additional information or evidence before approving a replacement or refund.
2. Returns Due to Change of Mind
We accept returns on eligible products within 30 days of delivery, provided that:
The item is unused and in its original condition
The item is in its original packaging, when applicable
The item has not been damaged, altered, washed, or otherwise used
The product is not identified as non-returnable below
You contact us before sending the item back
Customers are responsible for return shipping costs for returns resulting from a change of mind, ordering the wrong size or color, or other reasons unrelated to a product defect or fulfillment error.
The original shipping cost, when applicable, is generally non-refundable.
Important: Because our products may be fulfilled from different locations, we will provide the appropriate return instructions for your specific order. Do not send returns to the address listed on the original package unless we specifically instruct you to do so.
3. Items That Cannot Be Returned
Certain products may not be eligible for return due to their nature, including but not limited to:
Personalized or customized products
Items marked as final sale
Products that have been used, worn, washed, altered, or damaged after delivery
Certain hygiene-sensitive products
Products that cannot reasonably be resold due to health or safety considerations
Digital products, downloads, or services, where applicable
If you are unsure whether your item is eligible for return, contact us before sending it back.
4. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order has already been shipped and the customer provided an incorrect or incomplete address, we may be unable to change the shipping address or recover the package.
If the package is returned to the sender or fulfillment facility, additional shipping charges may apply to have the order reshipped.
If an order has not yet been fulfilled, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order is placed.
5. Lost, Stolen, or Delayed Packages
Shipping times are estimates and are not guaranteed.
If your package is delayed, lost in transit, or appears to be experiencing a shipping issue, please contact us so we can investigate with the applicable carrier and fulfillment partner.
If tracking information indicates that an order was delivered to the address provided at checkout, we may request that you check with household members, neighbors, the carrier, or your local delivery facility before we determine the appropriate resolution.
We are not responsible for packages that are stolen after confirmed delivery.
However, we will work with you and our shipping partners to investigate legitimate delivery issues.
6. Refunds
Once your return or refund request has been approved, we will process the applicable refund to your original payment method.
Depending on your bank, credit card company, or payment provider, it may take additional business days for the refund to appear in your account.
Refunds may be reduced or denied when:
The returned item does not meet the requirements of this policy
The product has been used or damaged after delivery
Required evidence is not provided
The return is unauthorized
The product is returned to an incorrect location
The customer is responsible for the issue under this policy
We will communicate the approved refund amount before processing the refund whenever possible.
7. Partial Refunds
In certain situations, we may offer a partial refund instead of requiring a return. This may apply when a product has a minor cosmetic issue, minor damage, or another issue that does not substantially affect its functionality or use.
The amount of any partial refund will be determined based on the circumstances.
8. Exchanges and Replacements
We may offer a replacement for products that arrive defective, damaged, or incorrect.
Replacement availability may depend on product inventory and fulfillment availability.
If an identical replacement is unavailable, we may offer a refund or another appropriate resolution.
9. Order Cancellation
Because orders may be processed quickly after purchase, cancellation requests must be submitted as soon as possible.
If you would like to cancel an order, contact us immediately with your order number.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If the order has already shipped, the request may be handled under our return policy instead.
10. Fraudulent or Abusive Refund Requests
We reserve the right to investigate refund and return requests and may deny requests that we reasonably believe involve fraud, abuse, false claims, repeated misuse of our return policy, or other fraudulent activity.
Examples may include, but are not limited to:
Claiming an item was not received when tracking confirms delivery
Providing misleading or altered evidence
Returning a different product than the one purchased
Repeatedly requesting refunds for products that were delivered as described
Making fraudulent payment disputes or chargebacks
Nothing in this section limits any rights you may have under applicable law.
11. Chargebacks and Payment Disputes
If you have an issue with your order, please contact us before initiating a chargeback or payment dispute. We are committed to working with customers to resolve legitimate concerns.
We reserve the right to provide relevant order information, shipping records, tracking information, customer communications, and other documentation to the applicable payment processor when responding to a disputed transaction.
12. Manufacturer Warranties
Some products may be covered by a manufacturer’s warranty. If applicable, we will provide information about how to pursue warranty coverage.
Manufacturer warranties are separate from our store return policy and may have different eligibility requirements.
13. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our customer support team with:
Order Number:
Name:
Email Address:
Reason for Request:
Photos/Video: When applicable
Please do not send a product back without receiving return instructions from us first.
Unauthorized returns may not be eligible for a refund.
14. Policy Changes
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
Any changes will apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.
15. Contact Us
If you have questions about this Return & Refund Policy or need assistance with an order, please contact us through our store’s customer service contact information.
We appreciate your business and are committed to providing a positive shopping experience.