Shipping policy
Shipping Policy
Last Updated: July 28, 2026
Thank you for shopping with us! We work with third-party fulfillment and shipping partners to process and deliver orders. Some orders may be fulfilled through partners such as CJdropshipping and may ship from different fulfillment locations depending on product availability and destination.
By placing an order with us, you acknowledge and agree to the shipping terms below.
1. Order Processing
Orders are typically processed within 1–5 business days after payment has been successfully received.
Processing time includes order verification, inventory confirmation, preparation, and fulfillment.
Processing times may be longer during:
Holidays
Sales and promotional periods
High order volumes
Product launches
Inventory shortages
Unexpected fulfillment delays
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
Once your order has been processed and shipped, you will receive tracking information when available.
2. Shipping Times
Estimated shipping times vary depending on the product, fulfillment location, shipping method, and destination.
Typical estimated delivery time is:
United States: 5–15 business days after processing
These timeframes are estimates only and are not guaranteed delivery dates.
Certain products or shipping methods may have longer delivery times. The estimated shipping timeframe shown at checkout or on the product page should be considered the most relevant estimate for that particular order.
Delivery times may be affected by circumstances outside our reasonable control, including:
Carrier delays
Weather
Holidays
High shipping volumes
Customs processing
Transportation disruptions
Incorrect or incomplete shipping information
Inventory or fulfillment delays
Other unforeseen circumstances
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping, discounted shipping, or promotional shipping rates.
Promotional shipping offers may be subject to specific terms, minimum purchase requirements, geographic restrictions, or product exclusions.
4. Tracking Information
Once your order has shipped, tracking information will be provided when available.
Tracking information may take 24–72 hours to begin showing movement after the shipping carrier receives or scans the package.
In some cases, tracking information may not update immediately while the package is moving between fulfillment centers, transportation facilities, or international shipping locations.
A lack of tracking updates does not necessarily mean that your package has been lost.
5. Multiple Items in One Order
If you purchase multiple products, your items may be shipped separately.
This can happen because products may be fulfilled from different warehouses or fulfillment locations.
You may receive multiple tracking numbers and separate deliveries for a single order.
You will not necessarily be charged additional shipping fees solely because an order is shipped in multiple packages unless otherwise stated at checkout.
6. Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully review your:
Name
Street address
Apartment/unit number
City
State
ZIP/postal code
Country
If you realize that your shipping information is incorrect, contact us immediately.
We will make reasonable efforts to correct an address before the order enters fulfillment, but we cannot guarantee that changes can be made after an order has been processed or shipped.
If an order is shipped to an incorrect address provided by the customer, we may be unable to replace or refund the order.
If the package is returned to the sender or fulfillment facility, additional shipping costs may apply for reshipment.
7. Delayed Shipments
Shipping and delivery estimates are provided for informational purposes and are not guaranteed.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, customs delays, transportation disruptions, labor disputes, holidays, or other unforeseen events.
If your order appears to be delayed beyond the expected delivery window, please contact us so we can investigate the shipment.
8. Lost Packages
If your tracking information indicates that your package is still in transit beyond the expected delivery timeframe, contact us so we can investigate with the applicable carrier and fulfillment partner.
We may request additional information before determining whether an order is considered lost.
If a package is confirmed as lost in transit, we may, depending on the circumstances and available fulfillment options:
Send a replacement
Issue a refund
Offer another reasonable resolution
A replacement or refund is not guaranteed until the shipment has been appropriately investigated.
9. Delivered but Not Received
If tracking information shows that your package was delivered but you cannot locate it, please:
Check around your property and common delivery locations.
Ask household members or neighbors whether they received the package.
Check with your local shipping carrier.
Verify that the shipping address on your order is correct.
Please contact us if you still cannot locate the package.
We may investigate the delivery with the applicable carrier. We reserve the right to request additional information or documentation.
We are not responsible for packages that are stolen after confirmed delivery, although we will make reasonable efforts to assist with legitimate delivery issues.
10. Customs, Duties, and Import Fees
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
Unless specifically stated otherwise at checkout, these charges are the customer’s responsibility.
Customs policies vary by country, and we cannot guarantee that an order will not be subject to additional fees.
Customs processing may also cause delays that are outside our control.
11. Refused or Undeliverable Packages
If a package is refused, abandoned, or returned because of an incorrect address, incomplete address, failure to accept delivery, or failure to pay applicable customs or import charges, additional costs may apply.
Depending on the circumstances, we may deduct applicable shipping, return, handling, or other costs from any refund that is issued.
12. Shipping Restrictions
Certain products may not be available for shipment to all locations due to carrier restrictions, supplier restrictions, laws, regulations, or other limitations.
If we are unable to ship an order to your location after purchase, we may cancel the affected order and issue an appropriate refund.
13. Third-Party Fulfillment
We use third-party fulfillment and shipping partners to help process and deliver orders.
Depending on the product and destination, an order may be fulfilled by a third-party supplier or fulfillment provider, including CJdropshipping.
Fulfillment locations may vary and are not necessarily located in the same country as the customer.
Because fulfillment and shipping are performed in part by third parties, we cannot guarantee a specific carrier, warehouse, shipping route, or delivery date unless expressly stated.
14. Shipping Communication
By placing an order, you agree that we may contact you regarding your order, including:
Order confirmation
Shipping confirmation
Tracking information
Delivery updates
Shipping delays
Address issues
Other information necessary to fulfill your order
15. Shipping Policy and Returns
Shipping issues involving damaged, defective, incorrect, or otherwise problematic products may also be subject to our Return & Refund Policy.
Please review our Return & Refund Policy for information regarding refunds, replacements, returns, and damaged or incorrect products.
16. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Any changes will apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.
17. Contact Us
If you have questions about shipping, tracking, or your order, please contact our customer service team through the contact information provided on our website.
We appreciate your business and will do our best to help ensure your order reaches you safely and efficiently.